Return and Refund Policy

Last Updated: October 27, 2026

At Lucid & Company, every product represents our commitment to creativity, individuality, and quality.

To support our production process, we primarily operate through a print on demand fulfillment model. Products are manufactured and prepared for shipment by our third party production partners after orders are placed.

Please review our return and refund policy carefully before completing your purchase.

ALL SALES ARE FINAL

All purchases made through Lucid & Company are considered final sale, except where otherwise required by applicable law or expressly provided in this policy.

Because our products are produced on demand, we generally do not accept returns, exchanges, or refunds for:

• Changes of mind or personal preference.

• Incorrect sizing selected by the customer.

• Accidental purchases.

• Incorrect colors or styles selected during checkout.

• Minor variations in product appearance within reasonable manufacturing tolerances.

• Orders that have entered production and can no longer be canceled.

Customers are encouraged to review product descriptions, sizing charts, and order details before completing their purchases.

ORDER CANCELLATIONS

Orders are submitted to our production partners for fulfillment.

Once an order has entered production, cancellation requests generally cannot be accommodated.

If you need to request a cancellation, contact us immediately. We cannot guarantee cancellation once an order has been submitted for production.

This restriction does not affect cancellation or refund rights provided by applicable law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Although all sales are generally final, we recognize that manufacturing errors and fulfillment mistakes may occur.

If you receive an incorrect, damaged, or defective product, please contact our customer support team within 7 calendar days of confirmed delivery whenever possible.

Include:

• Your order number.

• A description of the issue.

• Clear photographs showing the defect, damage, or incorrect item.

• Photographs of the packaging, when relevant.

We will review the information and coordinate with our production partner when appropriate.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Nothing in this policy limits remedies required under applicable consumer protection laws.

SHIPPING AND DELIVERY ISSUES

Once an order has been transferred to a shipping carrier, its transportation and delivery are managed by that carrier.

Lucid & Company is not responsible for delays or delivery disruptions caused solely by circumstances beyond our reasonable control, including carrier disruptions, severe weather, or customs processing.

Customers should promptly report packages marked delivered but not received, packages lost in transit, or items damaged during shipping.

We may request tracking information, photographs, or other documentation to investigate the issue with the carrier and our fulfillment partner.

Any applicable legal rights relating to lost, damaged, or undelivered merchandise remain unaffected.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information during checkout.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply to reship the order.

Please contact us immediately if you notice an error.

Address corrections cannot be guaranteed once an order has entered fulfillment or has shipped.

REFUND PROCESSING

When a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on the payment provider or financial institution.

CONTACT US

For questions regarding your order, returns, or refunds, please contact:

Lucid & Company

Customer Support: lucidcompanysupport@gmail.com

By placing an order with Lucid & Company, you acknowledge that you have had the opportunity to review this policy before purchasing.