Shipping and Delivery Policy

Last Updated: October 27, 2026

Thank you for shopping with Lucid & Company.

We work with independent production and fulfillment partners to manufacture and deliver our products.

Because many of our items are produced on demand, fulfillment and delivery times may differ from those of traditional retailers.

PRINT ON DEMAND PRODUCTION

Lucid & Company primarily utilizes a print on demand production model.

This means products are generally manufactured, printed, or prepared after an order has been successfully placed.

Our products may not be maintained as finished inventory before purchase.

Production timelines depend on several factors, including:

• Availability of blank garments and production materials.

• Manufacturer inventory levels.

• Production facility capacity.

• Order volume and seasonal demand.

• Printing and quality control requirements.

• Unexpected manufacturing or supply chain disruptions.

As a result, production timelines may vary between orders.

ORDER PROCESSING AND PRODUCTION TIMES

Production begins after an order has been accepted and submitted for fulfillment.

Estimated production times will be communicated through our website, checkout process, order communications, or customer support.

Production estimates are not guaranteed completion dates.

If production is delayed beyond the applicable promised shipment date, we will provide the customer with the required notice and applicable options to accept the delay or cancel for a refund.

SHIPPING AND DELIVERY ESTIMATES

Shipping times begin after production is completed and the package has been transferred to the designated shipping carrier.

Production time and shipping transit time are separate.

Delivery estimates may vary based on:

• Customer location.

• Shipping method selected.

• Carrier availability.

• Weather conditions.

• Customs procedures.

• National holidays.

• Carrier network disruptions.

Any delivery estimate provided is an estimate rather than a guarantee unless expressly identified as guaranteed.

PRODUCT AVAILABILITY AND SUPPLY SHORTAGES

Certain products, sizes, or colors may become temporarily unavailable due to supplier inventory changes.

Although a product may appear available at checkout, manufacturing materials may occasionally become unavailable before fulfillment.

If this occurs, Lucid & Company may contact the customer regarding revised fulfillment expectations.

We will not substitute a materially different product without customer authorization.

When an order cannot be fulfilled within the applicable shipping period, customers will receive the cancellation and refund options required by law.

SHIPPING CONFIRMATION AND TRACKING

When tracking is available, customers will receive shipping confirmation information after their order has been dispatched.

Tracking updates are provided by the shipping carrier and may not appear immediately.

Customers are encouraged to monitor tracking information throughout the delivery process.

SHIPPING CARRIER RESPONSIBILITY

Once an order has been transferred to a shipping carrier, the carrier controls its transportation and delivery operations.

Lucid & Company cannot guarantee carrier performance or prevent disruptions outside our reasonable control.

These disruptions may include:

• Carrier transportation delays.

• Severe weather conditions.

• Delivery network interruptions.

• Customs delays.

• Other circumstances beyond our reasonable control.

We encourage customers to contact us if their shipment experiences an issue so we can review the circumstances and assist with available carrier investigations.

Nothing in this section excludes liability or customer remedies that cannot legally be excluded.

LOST, STOLEN, OR MISSING PACKAGES

If tracking indicates that a package has been delivered but the customer cannot locate it, we recommend checking the delivery location, nearby areas, and any available carrier delivery records.

Customers should contact us promptly so the situation can be reviewed.

Where appropriate, we may assist with initiating an investigation through the carrier or fulfillment provider.

Claims will be evaluated according to the circumstances of the shipment and applicable consumer protection requirements.

INCORRECT OR INCOMPLETE ADDRESSES

Customers must provide accurate shipping information during checkout.

Lucid & Company cannot guarantee address changes after production or fulfillment begins.

Orders returned because of inaccurate customer information may require additional shipping charges before reshipment.

MULTIPLE SHIPMENTS

Orders containing multiple products may be fulfilled from different production facilities.

As a result, items purchased together may arrive in separate packages and on different dates.

Separate shipments do not necessarily indicate missing merchandise.

INTERNATIONAL SHIPPING

International orders, where available, may be subject to customs processing, import duties, taxes, and additional delivery requirements.

Any customer responsibility for import charges will be disclosed where required.

International delivery times may vary significantly depending on the destination.

CONTACT INFORMATION

For questions about shipping or fulfillment, please contact:

Lucid & Company

Customer Support: lucidcompanysupport@gmail.com

We appreciate your patience and understanding as we work with our production partners to fulfill each order.